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Locations
Facilities Tour
Reception
Check-in
Our receptionists, like everyone who works at Diablo Valley Oncology / Hematology Medical Group, share the same vision, to provide compassionate and comprehensive care to our patients. They are friendly and professional and do everything they can to make patients feel welcome, comfortable, and supported. We recognize that first impressions are important which is why we have hired individuals who are the cream-of-the-crop! Our receptions give the very best individual care and recognition to each and every patient.
When you visit us, whether for the first time or for follow-up visits, you will be greeted warmly and respectfully. Our reception area is designed with a consultation style, one-on-one seated arrangement so that patients can have a confidential conversation with our receptionists.
Please bring you insurance card with you for each visit and inform us immediately if you have any changes to your insurance. If you are receiving chemotherapy you may bring a family member. Space is limited in the Infusion Center and it is best to have only one family member per patient.
Phone calls
You may call our office with any questions, concerns, or to schedule an appointment with one of our physicians at 925-677-5041. We are available to assist you Monday through Friday, 9am to 5pm.
All medical/treatment questions are handled by our trained triage specialists who attempt to answer each call as it comes in. Occasionally, you may need to leave a message. The triage specialist consults with your physician or nurse practitioner regarding your medical question. Every effort is taken to call you back by the end of the day with answers, specific instructions, and/or an appropriate course of action.
If you are having a life threatening medical emergency CALL 911 or go to the nearest emergency room. When checking in at the hospital emergency room, ask them to notify us immediately. If you are experiencing a medical emergency after hours, please call our office at 925-677-5041 and the answering service will page the on-call physician. The on-call physician is available only for medical emergencies. For non-urgent issues, please call during regular business hours.
