Healthcare Careers

Triage Specialist / Medical Assistant

Pleasant Hill, CA · Full-time · Associate

About The Position

We're hiring a full-time Triage Specialist (MA) in our Medical Oncology office located in Pleasant Hill, CA. We want you to apply if you have 1-2 years experience as a clinical Medical Assistant with excellent ability to multi-task and prioritize work. Your ability to communicate verbally and written are also a key requirement for this position. With the guidance of Physicians and Mid-Levels, a telephone triage aids in getting the patient to the right level of care with the right provider in the right place at the right time. Patients value the care that they receive which will in turn, helps increase patient satisfaction levels and helps us deliver the highest level of comprehensive care.

  • Answer patient phone calls to obtain information and symptoms and then communicate via internal messaging system to NP/PA or MD for guidance
  • Notify Physician when patient has called multiple times and urgent response is needed
  • Obtain information and symptoms for walk-in patients and documents via messaging system for provider assessment
  • Process prescription refills requested by patients
  • Schedule urgent same day or next day appointments
  • Manage requests for medical marijuana, DMV handicap placards, jury duty clearance, custodial care, in home assistance, hospice referrals and other paperwork a patient might need
  • Process disability paperwork

Requirements

  • Completion of Medical Assistant program
  • Minimum 2 years of experience in a medical practice, hospital, or skilled nursing facility required
  • Experience with multi-line phone system preferred
  • Previous experience documenting patients symptoms
  • Computer proficient: must be able to work with multiple programs, software, and websites simultaneously.
  • Excellent verbal and written communication skills including
  • Professional, patient focused, empathetic

We Offer The Following

  • Competitive Salary
  • Medical, Dental & Vision (85% of premiums paid by employer)
  • Company Paid Life & Accidental Death & Dismemberment benefits
  • Flexible Spending Accounts
  • 401K Profit Sharing Plan
  • Paid Time Off & Sick Time
  • 9 Paid Holidays
  • Other Ancillary Benefits
  • Fun Work Environment
  • And Opportunity to work among some of the great MD's in the Bay Area

Apply for this position