Healthcare Careers

Patient Financial Counselor

Concord, CA · Full-time · Entry-level

About The Position

We're hiring for a full-time Patient Financial Counselor in Urology Division of our multi-specialty medical practice in Concord, CA. If you have one year of experience in medical billing including insurance eligibility and benefits verification, excellent communication & organizational skills and superb customer service skills that this position may be the right fit for you. You would be responsible for verification of eligibility and benefits and counseling patients on their financial responsibility in a timely manner.

  • Verifies insurance eligibility, documents deductible/co-insurance data for office and hospital procedures in systems
  • Conducts Insurance Benefit Reviews with patients including calculating costs of regimens, assuring patient has a clear understanding of their monetary responsibility
  • Coordinates with front office to collect monetary responsibility from patients at time of service
  • Enters alerts in database to notify appropriate staff if payment is or is not required
  • Travels occasionally to off-site locations as needed


  • Associates Degree, preferred
  • 1-3 years previous experience in a medical office, clinic, or hospital setting, preferably in the specialty of Urology
  • Medical billing background is a plus
  • Strong knowledge of MS Excel & Word
  • Computer proficient: must be able to work with multiple programs, software, and websites simultaneously
  • Excellent written and verbal communication skills
  • Superior organizational skills
  • Outstanding customer service skills

We Offer The Following

  • Competitive Salary

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