Insurance & Financing

Accepted insurances

We accept Medicare and most insurance plans. We also participate in HMO networks; John Muir Medical Group and Affinity Medical Group. You must bring your insurance card with you for each visit and inform us immediately if you have any changes to your insurance.

We accept the following insurance plans:

HEALTH PLAN
TYPE
Aetna
*HMO, PPO, POS
Anthem Blue Cross of CA
*HMO, PPO (Group plans only) Please note: we are not contracted with Individual/Exchange Plans
Blue Card (Out‐of‐State)
PPO
Blue Shield
*HMO, PPO, POS, EPO Covered California/Exchange ‐ PPO & EPO
Canopy Health
*HMO (Health Net SmartCare, Health Net Blue & Gold, United Healthcare Signature Advantage, Western Health Advantage)
Cigna/Great West
*HMO, PPO, POS
Contra Costa Health Plan (CCHP)
Delta Health Systems
PPO
First Health
PPO
Health Net
*HMO, PPO, POS Covered California/Exchange – PureCare One
Humana
*HMO, PPO
Humana (Medicare Advantage)
*HMO
Medi‐Cal
NOT contracted with Anthem Blue Cross Medi‐Cal Plans
Medicare
Medicare Railroad
Multiplan/PHCS/Beech Street
PPO
Tricare
United Healthcare (Commercial)
*HMO, PPO Please note: we are not contracted with Individual/Exchange Plans
United Healthcare (Medicare Advantage)
*HMO (UHC AARP Medicare Complete Secure Horizons Plan 2), PPO
If a patient has insurance not listed here, they can call the Member Services phone number on their card (or we can call the Provider Services number) to ask if Diablo Valley Oncology is a contracted provider.

Co-pays, deductibles, and co-insurance collection policy

We require all co-pays, deductibles, and co-insurance to be paid at the time of service by cash, check, or credit card. If you have deductible or a co-insurance we will inform you of what your payment will be in advance of your visit. We are required by law to collect co-pays at the time of each visit to our office for service of any kind.

Refund Policy and Procedure

It is the policy of the practice to comply with the Correct Coding Initiative and refund overpayments on accounts to the rightful party within 60 days of receipt. The practice will mail refund checks to patients and to insurance companies that don’t recoup payment with credit balances once a month. The practice will efficiently and accurately account for all refunds. (click here for details.)

Insurance benefits review/billing policy

We will develop an insurance benefits summary and review it with you prior to your treatment. This summary will explain the cost of your treatment, what your insurance will cover, and the portion you will be responsible to pay (deductible or co-insurance amounts). We are happy to bill up to two insurance companies on your behalf. If you prefer, you can submit the bill(s) to your insurance company. Our trained billing staff is available to provide individual review of your insurance explanation of benefits (EOBs) and to assist you with all financial aspects of your medical care.

Patient assistance programs

We will research any and all Patient Assistance Programs available through pharmaceutical companies and foundations that may apply to your medical and/or financial situation. If you qualify, we can assist you with the application and guide you through the process.